Basic policy on dealing with customer harassment

Bandai Namco Amusement Inc. Inc.

Under our "Purpose: Fun for All into the Future," our Group aims to connect with fans, partners, employees, and society around the world by providing "Dreams, Fun, and Inspiration" through our products, services, and works, and to become a presence that creates the future together. In this context, we often receive kind words from customers who enjoy our Group's products, services, and works, but on the other hand, in light of the fact that some customers have engaged in acts that constitute customer harassment, we have established a basic policy for dealing with customer harassment so that our Group's employees and related parties can carry out their work with peace of mind.

Basic policy for dealing with customer harassment

In the event that we determine that an action has been taken that is beyond the scope of socially acceptable standards in responding to customer inquiries or products, services, or works, we may refuse to respond or suspend the action. In addition, if we determine that the action is malicious, we will contact the police, lawyers, etc. as necessary, in accordance with the laws and regulations of each country, and take appropriate action.
We kindly ask for your understanding.

The actions that we consider to be beyond the scope of what is considered socially acceptable include the following (these are examples and are not limited to these):

Intimidation, threats or intimidation (including directed at specific employees or individuals involved)
Insulting or degrading behavior
Any act violating privacy
Behavior that slanders others on social media or the internet
Requests for excessive service provision, such as requests for support beyond the scope of the warranty
Unreasonable demands for apologies or monetary compensation, or demands for punishment of employees or related parties of our Group
Restricting or scolding employees for long periods of time by making the same requests or complaints excessively